Building Customer Relationships while Freelancing

June 19, 2008 · Filed Under Building Relationships, General Freelancing, Helpful Tips · 1 Comment 

In my opinion, building customer relationships to make money freelancing is a very important thing. It helps build potential future revenue as the clients know that you will take care of them to the best of your ability on anything else they may need. A Loyal customer to me is better than having 50 customers. As a freelancer you don’t want to busy yourself with everyones projects.. It can be really hard to keep up only being a one person show.

My customers have been loyal to me for a few simple reasons, and I’ll list them below:

  1. I joke around and make friends with my customers
  2. I pay close attention to detail when working on a project
  3. I get personal with my customers and ask them how they are doing, or how their children are doing
  4. I make sure that I have assessed and taken care of all of their project needs, even if it is something they may have forgotten themselves
  5. I prioritize my customers so that every one of them get taken care of in an effecient and timely manner

All of the items above have helped me build customer relationships and allow me to help keep my customers loyal to me. Not only this, but they are so satisfied that they bring me tons of referral word of mouth based new clientele. Do you see what I mean ? $ ?

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